Refund policy

Our Commitment

At FloraFlame, every wax melt bouquet is meticulously handcrafted to bring a touch of luxury and fragrance into your space. Each creation is made with care, precision, and artistry.
As our products are individually crafted and designed for personal use, we are unable to accept returns or exchanges once the order has been dispatched.

Refund Eligibility

We stand by the quality of our craftsmanship. Refunds are only applicable in the rare case of:

  • A damaged or defective product upon arrival, or

  • An incorrect item was received in your order.

If this occurs, please contact us within 7 days of delivery at floraflameae@gmail.com, including:

  • Your order number

  • A clear photo of the item and packaging

  • A brief description of the issue

Once verified, we will arrange a replacement or full refund to your original payment method within 5–10 business days.

Non-Refundable Items

To maintain our quality standards and hygiene policies, we do not offer refunds or exchanges for:

  • Used or opened wax melt bouquets

  • Customized or gift orders

  • Sale or promotional items

  • Digital gift cards

Order Cancellation

As each bouquet is prepared to order, cancellations may be accepted within 2 hours of purchase, provided the order has not yet been processed or shipped.

Delivery Concerns

We ensure every parcel leaves our studio in perfect condition. While we cannot take responsibility for courier delays or mishandling, our team will gladly assist in coordinating with the courier service to resolve any delivery concerns.

Contact Us

For any inquiries regarding your order or our policies, please reach out to our client care team at floraflameae@gmail.com.
We’re here to ensure your experience with FloraFlame is as refined and delightful as the fragrance itself.